Refund Policy

Returns

When returning a product a refund will be issued once the goods have been received and verified as your return. Please note that the shipping of returns is the responsibility of the buyer to ensure goods are returned in the condition received.

Help needed

We know sometimes not everything goes perfectly and everyone needs some help. If you need help for any reason from us please contact us on bbwaxmelts@gmail.com. Whether it's tracking a missing order or enquiring about custom orders and events, our team is here for you.